Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Danish Speaking Technical Support Advisor! This position is designed for individuals fluent in Danish who have a keen interest in technology and a passion for helping customers.
As a Danish Speaking Technical Support Advisor, you will be responsible for delivering high-quality technical assistance to Danish-speaking customers, helping them troubleshoot and solve issues related to our products and services. Your role is essential in ensuring a positive customer experience and supporting brand loyalty.
Join our vibrant and dynamic team, where your skills will make a significant impact on customer satisfaction while advancing your career!
Responsibilities
- Provide exceptional technical support to Danish-speaking customers through phone, email, and chat.
- Diagnose and resolve various technical issues associated with hardware, software, and networking.
- Accurately document customer interactions and solutions to maintain an organized support system.
- Collaborate with team members to enhance service offerings and improve resolution processes.
- Stay updated on product features and company policies to provide accurate and timely information.
- Maintain a professional attitude and a customer-focused approach during all interactions.
Requirements
- Fluency in Danish and English, both written and spoken.
- Experience in technical support or customer service is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Ability to work independently and efficiently manage time in a remote work setting.
- Attention to detail with a commitment to providing outstanding customer service.
- Basic understanding of software, hardware, and networking technologies.
- Proficient in using various computer systems and applications.
- Willingness to learn and adapt to new technologies and services.
- Eligibility to work in the EU without restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )