Data Operations

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Data Operations

General Services:

• Program management

• Application metrics

• Documentation of applicable applications/support procedures

• Application onboarding

Application/Platform Maintenance:

• Routine maintenance i.e. upgrades

• Corrective maintenance - incident/problem/defect resolution

• Preventative maintenance – efficiency, reliability, and maintainability improvements

Production Support:

• Incident management - work on incidents as assigned

• Track, manage, and resolve incidents assigned to the queue for supported applications.

• Incident trend analysis/analysis for incident root cause

• Problem identification and resolution

• Metrics – platform/application capacity and health metrics

• Continuity – executing disaster recovery plans, population of plan information

• Create/update documentation, knowledge base articles, run books.

• Change ticket tasks, perform activities/validations, etc., as assigned

• Work on job failures/abends

• Identify root cause and suggest fixes.

• Engage development/engineering teams for complex production issues as needed.

• Perform shift handover and takeover activities from between locations.

• Suggest best practices, propose, and implement process improvements.

Operations Support

• Application/platform monitoring and event management

• Implementation/Deployment activities

Service Requests

• Work on service requests as assigned

• Work on releases and coordinate with development/engineering teams during release

Deep knowledge in one of the following FIS applications: IST Switch, Clearing, MAS, CBK, Data Navigator.

Language: English (fluent).