Demo Engineer — ServiceNow CPQ Team

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Are you passionate about building compelling product demos that drive sales success and customer engagement? We’re seeking a Demo Engineer to join the fast-growing ServiceNow CPQ team. In this role, you will collaborate closely with the CPQ Specialist Solution Consulting team to design, build, and deliver demos that showcase the power and flexibility of our Configure, Price, Quote (CPQ) solutions.

Role Overview

As a Demo Engineer on the ServiceNow CPQ team, you will create and maintain high-impact, customer-centric demos that highlight the unique capabilities of ServiceNow CPQ offerings. You’ll translate real customer use cases and personas into engaging, technically accurate demos that enable our sales teams to win deals and accelerate adoption.

You will work cross-functionally across sales, product management, and demo infrastructure teams to ensure demos are always demo-ready and aligned with evolving product features. This role demands hands-on technical skills combined with a deep understanding of CPQ processes and software development best practices.

What You’ll Do

• Collaborate with CPQ Specialists and Solution Consulting teams to understand customer scenarios and demo requirements
• Architect, design, and develop demo builds that effectively communicate product value
• Write, test, and deploy demo solutions leveraging ServiceNow scripting, APIs, and integration methods
• Maintain and improve demo automation tooling, scripts, and delivery processes
• Review demo code and participate in peer reviews to ensure quality and scalability
• Provide feedback to product and engineering teams based on demo development insights and customer needs
• Create compelling demo scripts and enablement materials (including videos and training sessions) for sales and presales teams
• Own and manage specific demo features or systems with a focus on long-term sustainability and performance
• Collaborate closely to align demo development timelines with product release cycles and go-to-market strategies

Qualifications

• 3+ years of hands-on experience in software development or CPQ solution implementation
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• Proficiency with ServiceNow development tools: JavaScript, Jelly scripting, HTML, CSS, and Glide API
• Experience with ServiceNow integrations such as REST, SOAP, MID Server, or other third-party systems
• Demonstrated experience in creating technical demos that clearly convey customer value and solution capabilities
• Strong scripting abilities to automate data and simulate scenarios relevant to CPQ processes
• Familiarity with CPQ business processes, workflows, and related application development (preferred)
• Excellent problem-solving skills and ability to think strategically about demo development and customer engagement
• Strong written and verbal communication skills with the ability to translate technical concepts into compelling stories
• Ability to work effectively in a collaborative, cross-functional team environment
• Self-motivated and proactive, with strong organizational and prioritization skills

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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