Deskside Support Analyst
CognizantJob Title- Deskside Support Analyst
Job Location- Addison, Texas (100% Onsite)
We are seeking a highly skilled and customer-focused Deskside Support Analyst to provide Level 2 technical support to end-users in a corporate environment. This role involves diagnosing and resolving hardware and software issues, managing IT assets, supporting AV and conferencing technologies, and ensuring high-quality service delivery. The ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to work effectively under pressure in a dynamic environment.
In this role, you will
Technical Support & Troubleshooting
Provide Level 2 onsite or remote support for complex customer issues and service requests.
Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.
Use remote access tools to assist users and perform diagnostic testing.
Triage issues related to physical layers, user credentials, and basic software functionality.
Uninstall/reinstall applications, verify hardware/software setup, and assist with application navigation.
System Maintenance & Deployment
Lead deployment of software releases, system upgrades, and patches on end-user devices.
Perform onsite installations or replacements of hardware components and software repairs.
Manage procurement and asset tracking of end-user devices.
Infrastructure & Relocation Support
Lead and support customer relocations and departmental infrastructure build-outs.
Collaborate with IT teams to ensure seamless transitions and minimal disruption.
AV & Conferencing Support
Host and troubleshoot Webex Events, Microsoft Teams Live Events, and other online conferencing platforms.
Provide white-glove support for senior leadership and executives during live events.
Operate AV systems including Taiden and Bosch Synoptic Microphones, Telemetric robotic cameras, Polycom/Tandberg videoconferencing, and Crestron touch panels.
Plan and operate AV setups for live events and media productions.
Record, transcode, digitize, edit, and archive meetings for streaming and archival purposes.
What you’ll need to succeed (required skills)
Strong technical knowledge of desktop operating systems and software applications.
Proven experience providing deskside support in a corporate environment.
Excellent communication and customer service skills.
Ability to troubleshoot across a range of devices and platforms.
Familiarity with remote access tools and techniques.
Experience with Active Directory and other directory services.
Ability to manage multiple priorities and work effectively under pressure.
Willingness to work flexible hours, including evenings and weekends as needed.
Preferred skills: what will help you stand out
Experience with ITIL practices and ticketing systems (e.g., ServiceNow).
Familiarity with enterprise AV systems and event production workflows.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office at Addison, Texas, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”