Deskside Support Engineer - Dutch speaking

Deskside Support Engineer (End user Support engineer) - Fluent in Dutch

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and more successful. This is your chance to be part of the success story: we are looking for a Deskside Support Engineer (End user Support engineer) – Haarlem to join our Infrastructure Services Team.

Studies show that women and underrepresented groups tend to apply for jobs only when they fulfill 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

About Cognizant Infrastructure Services

Today’s customers want seamless, intuitive, and personalized experiences while they’re using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.

Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model.

More information? Please visit

https://www.cognizant.com/cognizant-digital-systems-technology/infrastructure-services

Role & Responsibilities:

· Conduct daily ticket/queue management.

· Provide support to users and being the first point of contact for error reporting/ticket management skills

· Installing and configuring hardware and software components to ensure usability by end users

· Troubleshoot hardware and software issues for windows workstations and mobility support/management

· Should have practitioner level knowledge in O365 applications.

· Should be aware of command languages for remotely installing and managing the applications

· Repair or replace damaged hardware like laptops/desktops/iPad

· Upgrade the entire system to enable compatible software on all computers as per client standard

· Installing and upgrading anti-virus software on the computer to ensure security standards are met as defined by client

· Establish good rapport with all departments and colleagues.

· Manage Inventory – Create Forecast for the upcoming months and order the hardware based on the requirements.

· Shipping and Receiving – Shipping damaged/faulty OEM equipment’s and receiving replacements

· Handle Shipments and Vendor Equipment Deliveries at the deskside solution spot

· Manage technical documentation and ability to create new knowledge base articles where required.

What do you bring?

· 1-5 years of experiences in EUC, IT support or IT Field Support Engineer.

· A strong experience in supporting end user computing + understanding of Office applications is required

· Experience in Proficiency in Windows, macOS and knowledge of mobile platforms like iOS and Android.

· Experience in troubleshooting and repairing desktops, laptops, printers, and peripherals, including Familiarity with hardware replacement and upgrades.

· Understanding of network protocols and experience with systems like ServiceNow.

· Fluent in Dutch and have good communication skills in English.

· This position will be onsite 5 days per week in Haarlem office.

What we offer

· A competitive salary based on your qualities and experience.

· Access to Udemy, Cognizant Academy digital libraries for your continuous learning.

· NS business card to cover your commute expenses.

· 25 days of paid holiday per year.

· A laptop and a smartphone.

· A pension scheme.

· Organization driven by technology – we have a tremendous technology backbone.

· Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!

Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

Diversity And Inclusion At Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion