The Systems Analyst I (Desktop Support Technician) will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security.
The Systems Analyst I at AFRL/RI will have generalized knowledge or experience in federal or corporate client systems management. 1-3 years’ experience in the following:
- Client System Deployment
- WDS/PXE imaging
- Joining client systems to a Windows domain
- Client System Delivery
- Backup/Restore of user profiles
- Configuration of user facing applications
- Client System Troubleshooting
- Printer/File Share connections
- General user facing application troubleshooting
Requirements
- Secret clearance or eligibility is required
- CompTIA A+, Network+, or Security+ required, higher level Cybersecurity certificates or other vendor certificates preferred
- Degree preferred, not required.
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.