Desktop Support Technician – L2 Site Services (ONSITE)

As Desktop Support Technician – L2 Site Services, you will make an impact by providing top-notch desktop support. You will be a valued member of the team and work collaboratively with Life Sciences teams.

In this role, you will:

• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab and Data Center IT equipment
• Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Provide comprehensive desktop support to ensure smooth functioning of IT systems in a hybrid work model.
• Troubleshoot and resolve technical issues related to hardware and software efficiently.
• Collaborate with team members to implement IT solutions that enhance productivity.
• Maintain and update documentation for IT processes and procedures.
• Monitor system performance and proactively address potential issues.
• Assist in the deployment and configuration of new hardware and software.
• Ensure compliance with company IT policies and security protocols.
• Offer guidance and support to end-users to optimize their use of technology.
• Conduct regular system audits to ensure data integrity and security.
• Coordinate with vendors for hardware and software procurement and maintenance.
• Stay updated with the latest industry trends and technologies to improve support services.
• Contribute to the development of IT strategies that align with business goals.
• Participate in training sessions to enhance technical skills and knowledge.

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a ONSITE position requiring 5 days a week in a client office in Santal Clara, CA

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Possess strong problem-solving skills with a focus on delivering effective solutions.
• Demonstrate proficiency in desktop support and troubleshooting techniques.
• Have experience in working within a hybrid work environment.
• Exhibit excellent communication skills to interact with team members and end-users.
• Show ability to manage multiple tasks and prioritize effectively.
• Display knowledge of IT security protocols and compliance standards.
• Be familiar with system auditing and performance monitoring tools.

Salary and Other Compensation

Applications will be accepted until September/10/2025.

The annual salary for this position is between $37,800 – $59,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”