Desktop support technician (Onsite))

Job Role: Deskside Support Technician

Location: NewYork, NY

Role and responsibilities

· Hands and Feet Support: This includes on-site technical assistance for hardware and software issues, physical installation, replacement, and troubleshooting of IT equipment, and other related tasks as required by the client.

· Managing the daily operations (Work assignment - unassigned queue management)

· Manage projects (AD-HOC requests on user/system moves) and allocate resources

· VIP (Executives) white glove support

· Manage Tier 1/2/3 support tickets and following proper escalation paths

· Provide onsite and remote support for commonly used Windows, Mac, and phone software

· Provide networking (WAN/LAN, Wi-Fi) and remote Access (VPN) support

· Conference room and collaboration infrastructure support (Webex)

· Support printers and work with local printer vendors

· Help manage office build out projects for IT equipment deployment, setup, and installation

· Work with vendors for electrical and low voltage cabling work

· Work as part of IT team to provide technical support and/or guidance

· Coordinate with 3rd party on IT related issues

· Escorting break-fix partner/Vendor up to device, in Business hours which are either pre-scheduled or planned activities

· Escorting break-fix partner/Vendor up to device, out of core business hours for either unplanned,prescheduled or Planned activities

· Coordinate the flow of equipment into and out of storage facilities for other activities, such as video-conferencing equipment, telephones, network equipment, PCs and laptops.

· Unwrap/ Unbox Hardware and dispose of waste material properly (Client provided waste area).

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Salary and Other Compensation:

Applications will be accepted until 3 October,2025.

The yearly salary for this position is between $65000 – $74,000 per year, depending on experience and other qualifications of the successful candidate.

· This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

· Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· · · Medical/Dental/Vision/Life Insurance

· · · Paid holidays plus Paid Time Off

· · · 401(k) plan and contributions

· · · Long-term/Short-term Disability

· · · Paid Parental Leave

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.