DGM-Global Sales Operations Delivery Manager

Role-Description

The Partner Advisory Global lead has a critical role within the program, responsible for leading and managing the delivery of partner advisory teams across multiple countries to our client partners. This role plays a pivotal part in ensuring that our partners receive exceptional, timely, and effective advice and support, ultimately contributing to their success and growth.

Responsibilities:

· Lead and Manage Global Partner Advisory team operations, targets, KPIs and client deliverable

· Lead and Own Client and Sr. Leadership Business Reviews

· Oversee and manage the entire advisory services delivery process, ensuring smooth execution and adherence to timelines and budgets.

· Collaborate with cross-functional teams to coordinate resources and ensure seamless service delivery.

Build and Maintain Partner Relationships:

· Establish and nurture strong, long-term relationships with our partners, fostering trust and open communication.

· Understand our partners' unique business needs, challenges, and objectives to tailor advisory services accordingly.

Identify and Recommend Solutions:

· Conduct thorough analyses of our partners' business operations, identifying areas for improvement and potential risks.

· Develop and present customized solutions aligned with our partners' strategic goals, leveraging industry best practices and innovative approaches.

Develop and Deliver Advisory Reports and Business Reviews:

· Prepare comprehensive advisory reports that provide actionable insights and recommendations.

· Drive & lead business reviews presentations and meetings with business and client stakeholders

· Deliver engaging presentations to communicate complex concepts effectively to our partners.

Manage Advisory Projects:

· Develop and manage project plans, ensuring efficient resource allocation, timely execution, and successful project outcomes.

· Monitor project progress, identify and mitigate risks, and keep stakeholders informed of project status.

Lead and Manage Advisory Professionals:

· Lead, mentor, and develop a team of advisory professionals, fostering a culture of collaboration, innovation, and continuous learning.

· Provide guidance, training, and performance feedback to team members to enhance their skills and capabilities.

Qualifications and experience

· Minimum Bachelor's degree in Business Management, Sales & Marketing or related operations

· Min 14+ years of relevant experience working with & managing Global B2B Sales Operations or Partner sales Management / SaaS Technical sales

· Advance English language proficiency - C1 or above certified

· Solid understanding of cloud technologies and digital transformation concept

· Cloud Digital Leader or any other cloud certification is a big advantage

· Excellent Sales Pipeline management and negotiation skills

· Account management and profiling experience is a must

· Ability to work against revenue and pipeline related targets as well as work under pressure and tight deadlines

· Customer/partner first approach

· Being a true team player - ability to work efficiently with multiple stakeholders across different teams

· Excellent soft and representational skills

· Excellent time management skills

· Strategic mindset - ability to think a few steps ahead

· Ability and desire to work in a fast-paced and ever-changing environment

· Work timing aligned with respective Partner regions