DGM- US Retail Banking (Pune)

We are seeking a highly skilled Deputy General Manager with 15+ years of experience to join our team. The ideal candidate should have strong technical expertise in MS Excel and a background in US Retail banking & Cards and Payments domain. This role is 100% work from office from Pune. The candidate will play a crucial role in optimizing our operations and contributing to the company’s growth.

Responsibilities

• Oversee daily operations within the Banking operation department to ensure efficiency and accuracy.
• Utilize advanced MS Excel skills to analyse data and generate insightful reports.
• Experience of managing debit or credit card dispute related processes.
• Collaborate with cross-functional teams to streamline processes and improve workflow.
• Work directly with clients, COO teams, product specialist, distribution teams and gain traction for new business, grow existing business
• Deliver projects on time, on budget, with exceptional quality under tight deadlines
• Help to gather metrics from various stake holders and share regular transparent MI Reporting to senior Management
• Manage projects by assessing need of the business, identifying key stake holders and sponsors, Analyzing key risks , assisting with production of business requirements, documents and project plan
• Support consistent hiring and performance management practices for a team
• Participate in design and testing of enhancement to client tools, Reports and systems.
• Interacting with Onsite controllers on various operational issues.
• Actively engage in the identification of potential process shortcomings or required enhancements
• Ensure compliance with industry regulations and company policies.
• Identify areas for improvement and implement solutions to enhance operational efficiency.
• Lead initiatives to optimize retail banking process and reduce costs.
• Foster a positive and collaborative work environment to drive team success.

• Should be OK with US shifts.

Qualifications

• University graduate / postgraduate
• Certifications – Any Industry level Preferable
• Possess a strong technical background with advanced proficiency in MS Excel.
• Have a minimum of 8 years of experience in Retail Banking domain.
• Demonstrate excellent analytical and problem-solving skills.
• Exhibit strong leadership and team management abilities.
• Show proficiency in developing and implementing operational strategies.
• Have a solid understanding of industry regulations and compliance requirements.
• Display excellent communication and interpersonal skills.
• Be adept at managing resources and meeting project deadlines.
• Show a commitment to continuous improvement and operational excellence.
• Be able to work effectively in a hybrid work model.
• Have experience in training and mentoring team members.
• Demonstrate the ability to collaborate with cross-functional teams.
• Exhibit a proactive approach to identifying and solving problems.