- Oversee daily operations across multiple online marketplaces (e.g., Amazon, eBay, other relevant platforms).
- Ensure accurate product listings, pricing, and inventory levels across all channels.
- Monitor and maintain marketplace compliance, resolving listing or policy issues promptly.
- Manage and optimize the Shopify store, ensuring seamless functionality and user experience.
- Upload and update products, collections, and promotional banners.
- Collaborate with developers or designers to implement enhancements where required.
- Process and track customer orders across all marketplaces and Shopify, ensuring timely fulfillment.
- Coordinate with logistics teams and third-party suppliers to ensure accurate and on-time delivery.
- Resolve order-related issues and customer inquiries promptly and professionally.
- Support the planning and execution of marketing campaigns aimed at driving online sales.
- Assist in creating engaging content for product listings, promotional emails, and advertisements.
- Monitor customer feedback and buying behavior to enhance user experience and conversion rates.
- Identify opportunities for upselling, cross-selling, and improving the overall buying journey.
- Track and report on sales performance, traffic, and conversion rates.
- Provide recommendations based on data insights to improve marketplace performance.
Note: The official title of this role is Ecommerce Specialist (Marketplace Moderator).
Requirements
- Proven experience managing ecommerce operations across Shopify and major marketplaces.
- Solid understanding of order management, online merchandising, and ecommerce best practices.
- Experience in supporting marketing campaigns and improving customer journeys.
- Strong attention to detail with excellent problem-solving and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in ecommerce tools, Microsoft Office Suite, and reporting dashboards.
- Minimum 3 years of relevant ecommerce experience.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Work from home
- Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU daylight saving time)
- Opportunities to work with leading companies in Australia and beyond
- Comprehensive HMO and government-mandated benefits
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.
We offer a people-first culture where you're valued, not just counted.
To learn more about us visit our socials:
Website: https://twoconnect.com.au/
Careers: https://apply.workable.com/twoconnect-careers/
LinkedIn: https://linkedin.com/company/twoconnectau
Facebook: https://www.facebook.com/2woconnect/
Instagram: https://www.instagram.com/twoconnect_/