Director, AMS Strategy & Planning

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

• Be a critical member of the Office of Americas President and COO, working directly with them on the highest priority AMS initiatives
• Partner with Sales, post-Sales and marketing leadership and cross-functional teams to deliver compelling actionable recommendations to accelerate the growth for AMS Sales
• Help own and manage multiple Go-to-market workstreams that vary in topics and functional partners
• Act as the strategic advisor to the AMS Go-to-Market leaders across key initiatives impacting AMS growth
• Summarize inputs, identify insights and develop compelling recommendations for Go-to-market leaders
• Work with teams to identify opportunity, unlock productivity and accelerate execution
• Lead cross-functional teams to identify opportunities, improve productivity, and accelerate execution
• Oversee end-to-end work to structure complex problems, develop clear hypotheses, conduct analyses and provide recommendations through a data-driven process

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years total work experience at a top management consulting firm, private equity, or strategy and operations at a technology company (or similar)
• Expertise in GTM Strategy, Finance and/or Sales Ops in the enterprise software/ SaaS industry a requirement
• Effective communicator, able to convey complex ideas in a clear, concise manner; comfortable in business and technical discussions
• Experience in building trusting relationships and influencing others (incl. executive audiences)
• Strong people development and leadership skills; able to manage multiple extended or virtual teams
• Collaborative team player who is also an independent thinker
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
• MBA, Consulting and Finance experience a plus

FD21

For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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