Director, Contracts Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Fuel ServiceNow’s Innovation Engine by:

• Working across our Legal team, business executives, and other functions to bring strategic products, services, and programs to market
• Providing scalable programmatic support for geographic & vertical market expansion of hyperscaler offerings
• Supporting acquisitions and investments through due diligence, deal closure and GTM planning
• Ensuring the correct legal terms and contracting processes are in place for strategic offerings and enabling internal teams to help understand and sell using those terms
• Assisting our Contracts and Legal teams by answering complex deal questions by creating playbooks and reference materials
• Supporting our Customer Excellence and Customer Support teams to deliver ServiceNow Impact, CX Expert Services and Packaged services
• Providing agile processes and insightful business guidance
• Managing and mentoring a team of contracts managers and professionals

Qualifications

To be successful in this role you have:

• 10+ years of experience in a contracts or commercial legal role in the technology field with software/SaaS experience preferred
• Leadership experience at the director or senior manager level.
• Proven track record of managing complex, high-value projects and/or contracts
• Strong understanding of the technology product lifecycle, including NPI, GTM, and Sales processes
• Ability to read, interpret, and draft business terms and conditions
• Strong analytical abilities and business acumen with excellent communication skills – verbal and written
• Adept at business partnering and working with cross functional teams
• Self-motivated and able to work under pressure, and dependable with deliverables and deadlines
• Program management experience a plus
• BS/MS in Legal Studies; MBA Business Administration, or related fields a plus

For positions in this location, we offer a base pay of $162,800 - $284,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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