Director - Store Operations (CP Axtra Head Office)

The Director, CP Axtra Club Model Operations is a key leadership role responsible for the strategic oversight, optimization, and continuous improvement of the CP Axtra Club operating model. This role ensures the efficient execution of key operational pillars, driving member satisfaction, operational efficiency, and profitability. The Director will collaborate closely with senior leadership across departments such as Merchandising, Warehouse Operations, Membership, IT, and Logistics to maintain and enhance the effectiveness of the Club Model Operations.

Responsibilities:

Strategic Oversight of the Club Model

1.Provide strategic direction and leadership for the evolution and consistent application of the CP Axtra Club operating model.

2.Analyze the effectiveness of current operational practices and identify opportunities for optimization and innovation.

Operational Excellence and Standardization:

3.Develop and implement best practices and standardized operating procedures across all CP Axtra Store.

4.Drive initiatives to streamline processes, reduce operational costs, and improve productivity within the clubs.

Member Experience Enhancement:

5.Champion initiatives focused on improving the overall member experience within the CP Axtra Storeenvironment.

6.Analyze member feedback and operational data to identify pain points and opportunities for service enhancements.

Cross-Functional Collaboration and Alignment:

7.Work closely with Merchandising to ensure efficient flow of goods and effective in -Store product presentation.

8.Partner with IT to identify and implement technology solutions that enhance operational efficiency and member experience.

Performance Monitoring and Reporting:

9.Establish and maintain robust reporting mechanisms to track key operational metrics and the impact of improvement initiatives.

10.Analyze data, identify trends, and provide regular reports and insights to senior leadership.

Innovation and Continuous Improvement:

11.Foster a culture of continuous improvement and innovation within the operations teams.

12.Lead and support pilot programs and testing of new operational concepts and technologies.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is preferred.   
• Minimum of 15 years of progressive leadership experience in retail operations, preferably within a warehouse club, big-box retail, or membership-based business model.

• Deep understanding of warehouse operations, supply chain management, merchandising execution, and customer service principles.

• Proven track record of driving significant operational improvements and achieving measurable results.

• Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable strategies.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.   
• Demonstrated ability to manage complex projects and initiatives with cross-functional teams.   
• Strong financial acumen and understanding of the financial impact of operational decisions.
• Proficiency in data analysis tools and reporting systems.
• Passion for the Costco business model and a commitment to its core values.