The Dispatch Specialist will play a key role in addressing inquiries, resolving issues, and managing orders from our valued external and internal customers. This position requires a swift and professional approach to overcoming service-related challenges. We are looking for a candidate who brings experience in Customer Service and Dispatch to the table.
Key Responsibilities
- Handle all customer communications (phone, email, chat)
- Enter service jobs into the client software throughout the day based on incoming requests.
- Interact directly with field service technicians and FSM coordinators to maximize scheduling efficiency.
- Escalate exceptions or unusual cases to the Coordinator or FSM team and assist in resolution.
- Research and resolve credit or billing inquiries; accurately enter part orders using manufacturer or item numbers.
- Bill service invoices correctly, verifying item numbers, quantities, and van stock.
- Review technicians’ regional schedules to ensure completeness and reschedule leftover calls as needed.
- Document all customer, technician, territory rep, and FSM interactions in the ERP and FSM systems in a timely, detailed manner.
- Keep management informed with accurate, real-time updates to ensure high levels of customer satisfaction.
- Assist in scheduling, coordinating, and following up on prescheduled maintenance and calibration service requests.
- Maintain a positive, professional demeanor at all times and lead by example.
Requirements
Education: High School Diploma or GED (Required)
Experience:
- ≥ 1 year customer service experience (Required)
- ≥ 1 year dispatch or scheduling experience (Preferred)
Benefits
- Enjoy the flexibility of working from home
- Join us Monday through Friday
- Competitive salary: 3,500,000
- Secure an indefinite contract that offers complete Colombian benefits