Join Mercier Consultancy Europe as a Dutch Customer Advisor for Abbott Diabetes Care in our vibrant Lisbon office! In this vital position, you will provide high-quality support to Dutch-speaking customers, assisting them with inquiries related to Abbott's diabetes care products. Your role will play a significant part in ensuring customer satisfaction by delivering timely and effective solutions. If you're passionate about healthcare and customer service, this is the opportunity for you!
Key Responsibilities
- Provide exceptional customer service and support to Dutch-speaking clients via multiple channels, including phone, email, and chat.
- Address customer inquiries regarding Abbott Diabetes Care products, troubleshooting issues, and facilitating resolutions.
- Document customer interactions accurately to maintain a comprehensive service record.
- Collaborate with colleagues and other departments to enhance customer experience and service delivery.
- Stay informed about Abbott’s product features, updates, and promotional offers to provide accurate support.
- Collect and relay customer feedback to identify trends and opportunities for improvement.
- Engage in continuous training and professional development to enhance product knowledge and customer service skills.
Requirements
- Fluency in Dutch and English, both written and spoken, is required.
- Experience in customer service or a related support role is highly desirable.
- Strong communication skills with a commitment to delivering outstanding customer experiences.
- Problem-solving capabilities with the ability to handle customer inquiries efficiently.
- Interest in healthcare and familiarity with diabetes care products is a plus.
- Proficient in using customer service software and tools.
- Ability to adapt to a dynamic work environment and manage changing customer needs.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- And Much More...