Patrique Mercier Recruitment is excited to announce a new opening for a Dutch Speaking Client Support Specialist! If you are enthusiastic about delivering excellent customer service and are fluent in Dutch, we want to hear from you.
In this role, you will be the first point of contact for our Dutch-speaking clients, assisting them with their inquiries and providing support to ensure they have a great experience with our services. Your effective communication and positive attitude will be crucial in building trust and rapport with clients.
This is an excellent opportunity to become an integral part of our dedicated client support team, where you can contribute to creating memorable client experiences. If you are ready to take on this exciting challenge, we encourage you to apply!
Key Responsibilities
- Serve as the primary support contact for Dutch-speaking clients through various channels such as phone, email, and chat.
- Analyze client inquiries and provide timely, effective resolutions.
- Document all interactions and solutions in our support system for future reference.
- Collaborate with other teams to enhance service delivery and client satisfaction.
- Stay updated on our products and services to provide knowledgeable assistance.
- Engage proactively with clients to identify their needs and recommend tailored solutions.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Previous experience in customer support or a client-facing role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with a client-focused mindset.
- Attention to detail and strong organizational abilities.
- Familiarity with customer support software and modern technologies.
- A collaborative team player with the ability to work independently.
- Adaptable and willing to handle a fast-paced work environment.
- Passionate about delivering high-quality customer service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )