Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Dutch Speaking Customer Experience Representative to become an integral part of our enthusiastic team. In this role, you will be responsible for providing exceptional support to our Dutch-speaking customers, ensuring that their inquiries and issues are handled with care and professionalism.
Your main focus will be to enhance the customer experience by delivering accurate information and resolving queries in a timely manner. If you are driven by a passion for customer satisfaction and enjoy working in a collaborative environment, we encourage you to apply!
Responsibilities
- Engage with Dutch-speaking customers through multiple channels including phone, email, and chat to assist with their queries and concerns.
- Provide detailed and accurate information about our services and products to ensure a positive customer experience.
- Effectively manage customer complaints, striving for prompt and satisfactory resolutions.
- Maintain detailed documentation of customer interactions in our database.
- Collaborate with team members to continuously improve customer service strategies.
- Stay updated on product knowledge and company policies to serve customers effectively.
- Participate in team meetings, offering insights to enhance overall customer satisfaction.
Requirements
- Fluency in Dutch and English, both written and verbal.
- Prior experience in customer service or related roles is preferred.
- Strong communication skills with a commitment to ensuring customer satisfaction.
- Proactive problem-solving capabilities and effective conflict resolution skills.
- Ability to work independently as well as in a team-oriented environment.
- Attention to detail and dedication to delivering high-quality service.
- Familiarity with customer support tools and systems is a bonus.
- A friendly demeanor and a true passion for helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )