Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Dutch Speaking Customer Experience Representative to join our vibrant team. In this role, you will be the key point of contact for our Dutch-speaking customers, ensuring they receive exceptional support and assistance every step of the way.
Your responsibilities will include addressing inquiries, resolving issues, and providing accurate information about our products and services, all aimed at enhancing customer satisfaction. If you have a passion for delivering outstanding customer service and enjoy working in a collaborative environment, we would love to hear from you!
Responsibilities
- Engage with Dutch-speaking customers through various communication methods including phone, email, and chat to assist with their inquiries.
- Provide detailed and accurate information regarding our offerings to elevate customer satisfaction.
- Manage customer complaints professionally, seeking swift resolutions.
- Document all customer interactions accurately in our database.
- Collaborate with team members to improve customer service strategies and processes.
- Keep informed about product knowledge and company policies to assist customers effectively.
- Participate in team meetings to share insights and enhance customer experiences.
Requirements
- Proficiency in Dutch and English, both written and spoken.
- Prior experience in customer service or a relevant field is preferred.
- Excellent communication skills with a strong emphasis on customer satisfaction.
- Proactive problem-solving skills and ability to handle conflicts effectively.
- Able to work independently as well as collaboratively within a team.
- Attention to detail and a commitment to delivering high-quality service.
- Familiarity with customer support tools and software is a plus.
- A friendly and approachable demeanor with a genuine passion for helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )