Patrique Mercier Recruitment is a renowned recruitment agency dedicated to connecting exceptional talent with outstanding job opportunities in Greece. We are currently seeking a Dutch Speaking Customer Experience Representative to join our vibrant team. In this key role, you will provide excellent support to our Dutch-speaking customers, helping them with inquiries and ensuring a seamless experience. If you are enthusiastic about customer service and have a passion for helping others, we would love for you to become part of our team!
Responsibilities
- Deliver exceptional customer service through multiple channels including phone, email, and chat.
- Respond to customer queries swiftly and accurately, maintaining a high level of professionalism.
- Troubleshoot customer issues and resolve complaints promptly to maintain satisfaction.
- Provide customers with detailed product information and service guidance.
- Document customer interactions for future reference and continuous improvement.
- Collaborate with team members to enhance strategies and improve the overall customer experience.
- Stay informed about product updates and best practices in customer service.
Requirements
- Fluency in Dutch (both written and spoken) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred.
- Proficient problem-solving skills with a focus on customer satisfaction.
- Able to work both independently and collaboratively as part of a team.
- Familiarity with high-quality consumer products is a plus.
- Experience with customer relationship management (CRM) systems and digital communication tools is an advantage.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )