Dutch Speaking Customer Experience Representative

Patrique Mercier Recruitment
Full-time
On-site

Patrique Mercier Recruitment is excited to present an outstanding opportunity for a Dutch Speaking Customer Experience Representative to be a part of our vibrant team. In this role, you will play a crucial part in delivering excellent service to our Dutch-speaking customers, ensuring that their inquiries are handled with care and professionalism.

Your responsibilities will include providing comprehensive support to our customers, resolving any issues they may have, and ensuring a positive experience throughout their interaction with us. If you have a passion for customer service and are looking to make a difference, we would love to hear from you!


Responsibilities

  • Engage with Dutch-speaking customers via phone, email, and chat to address their queries and concerns.
  • Deliver accurate information regarding our offerings to enhance customer satisfaction.
  • Handle customer complaints effectively, seeking to provide swift resolutions.
  • Maintain thorough records of customer interactions in our database.
  • Collaborate with other team members to refine customer service practices.
  • Keep abreast of product information and updates to assist customers effectively.
  • Join team meetings to share insights and contribute to improving customer experience.

Requirements

  • Proficient in Dutch and English, both written and verbal.
  • Previous experience in customer service or relevant roles is preferred.
  • Exceptional communication skills with a focus on customer satisfaction.
  • Proactive approach to problem-solving and conflict resolution.
  • Able to work both independently and collaboratively in a team.
  • Attention to detail and commitment to delivering high-quality service.
  • Familiarity with customer support tools and systems.
  • Friendly personality with a strong ability to empathize with customers.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )