Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Dutch Speaking Customer Happiness Specialist. This role is tailored for those who are committed to delivering exceptional customer service and ensuring that our Dutch-speaking clients receive the best support possible.
As a Customer Happiness Specialist, you will engage with customers to understand their needs, provide assistance, and build strong, lasting relationships. Your goal will be to create a positive service experience that keeps our clients coming back. If you are passionate about customer happiness and thrive in a dynamic and supportive environment, we want to hear from you!
Responsibilities
- Assist Dutch-speaking customers through various channels including phone, email, and chat to address their inquiries and provide support.
- Deliver excellent service by comprehensively understanding customer needs and striving to exceed their expectations.
- Resolve customer issues efficiently while maintaining a friendly and professional approach.
- Document all customer interactions accurately and maintain complete records.
- Collaborate with colleagues to enhance customer happiness and improve service quality.
- Stay informed about products and services to provide relevant support to customers.
- Collect and analyze customer feedback to help drive improvements in service delivery.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Prior experience in customer service or a related field is preferable.
- Strong interpersonal skills focused on customer care and empathy.
- Excellent problem-solving abilities and a proactive approach to resolutions.
- Ability to work independently and effectively manage a varied workload.
- Attention to detail and a commitment to maintaining high-quality service standards.
- Familiarity with customer support tools and technology is considered an advantage.
- A positive, outgoing personality with a genuine interest in enriching customer experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )