At Mercier Consultancy Europe, we are dedicated to providing our customers with outstanding service, and we are seeking a Dutch Speaking Customer Happiness Specialist to join our team. In this role, you will be the key point of contact for our Dutch-speaking clients, addressing their inquiries and ensuring their overall satisfaction. Your communication skills and passion for customer service will be essential in creating memorable experiences.
Responsibilities
- Engage with Dutch-speaking customers through various channels, including phone, email, and chat.
- Assist customers with inquiries, offering comprehensive guidance about our services and solutions.
- Effectively resolve customer issues and concerns, ensuring a positive outcome.
- Collect and analyze feedback to continually improve the customer experience.
- Work collaboratively with internal teams to enhance service delivery and customer satisfaction.
- Stay up-to-date on product knowledge, policies, and industry trends to provide informed support.
Requirements
- Fluent in Dutch and English, with strong written and verbal communication skills.
- Proven experience in customer service or a similar role focused on customer satisfaction.
- Excellent problem-solving skills and an empathetic approach to client interactions.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Comfortable working in a fast-paced environment with a team-oriented mindset.
- Familiarity with customer relationship management tools is a plus.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...