Patrique Mercier Recruitment is excited to announce an opportunity for a Dutch Speaking Customer Happiness Specialist. This role is tailored for individuals who are passionate about creating positive customer experiences and ensuring our Dutch-speaking clients feel valued and supported.
As a Customer Happiness Specialist, you will be responsible for engaging with customers to understand their needs, provide assistance, and build lasting relationships. Your primary goal will be to craft service experiences that leave clients delighted and eager to return. If you thrive in a customer-centric environment and are dedicated to customer satisfaction, we want to hear from you!
Key Responsibilities
- Communicate effectively with Dutch-speaking customers through phone, email, and chat to assist with inquiries and provide dedicated support.
- Provide excellent service by thoroughly understanding customer needs and consistently exceeding their expectations.
- Resolve customer issues efficiently while maintaining a friendly and professional demeanor.
- Document customer interactions accurately and maintain complete and organized records.
- Collaborate with team members to enhance customer happiness and improve overall service quality.
- Stay knowledgeable about the company's products and services to offer relevant support to customers.
- Gather and analyze customer feedback to drive improvements in service delivery.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Previous experience in customer service or a related field is highly desirable.
- Strong interpersonal skills with a focus on customer care and empathy.
- Excellent problem-solving abilities and a commitment to finding effective solutions.
- Ability to work independently and manage multiple tasks effectively.
- Attention to detail and a dedication to providing high-quality service.
- Familiarity with customer support tools and technologies is a plus.
- A friendly persona with a genuine interest in creating a positive impact on customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )