Patrique Mercier Recruitment is thrilled to announce a fantastic opening for a Dutch Speaking Customer Loyalty Advisor! If you have a passion for customer engagement and enjoy helping others, this role is an ideal fit for you.
In the position of Dutch Speaking Customer Loyalty Advisor, you will play a crucial role in ensuring our Dutch-speaking customers receive exceptional service. You will be responsible for resolving inquiries, fostering positive customer relationships, and enhancing overall customer loyalty.
Be part of a team that values client satisfaction and strives for excellence every day!
Responsibilities
- Provide top-notch support to Dutch clients through phone, email, and chat
- Address customer inquiries and provide tailored solutions to meet their needs
- Promote and explain loyalty programs to encourage customer engagement
- Gather customer feedback to identify areas for service improvement
- Collaborate with internal teams to resolve customer issues effectively
- Maintain accurate records of customer interactions and transactions
- Stay informed about company products, services, and updates
Requirements
- Fluency in Dutch and English, both written and spoken
- Experience in customer service or loyalty programs is a plus
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-centric approach
- Detail-oriented with excellent organizational capabilities
- Familiarity with technology and adept in using CRM systems
- Team player with a proactive and adaptable mindset
- Willingness to learn and proceed in a fast-paced environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )