Mercier Consultancy is excited to announce a vacancy for a Dutch Speaking Customer Service Agent in our Hospitality & Tourism division. In this engaging role, you will provide excellent support to our Dutch-speaking clients, assisting them with their travel inquiries, reservations, and service-related questions in the vibrant world of hospitality. Your role is crucial in ensuring a memorable experience for our customers as they navigate their travel plans. If you have a passion for the tourism industry and a commitment to outstanding customer service, we would love to see your application!
Responsibilities
- Handle customer inquiries in Dutch related to hospitality and tourism services via phone, email, and chat.
- Assist clients with bookings, cancellations, and changes to their travel itineraries.
- Provide detailed information about travel destinations, accommodations, and available services.
- Resolve customer complaints and issues efficiently to ensure satisfaction.
- Document customer interactions accurately for follow-up and quality assurance.
- Collaborate with other departments to enhance service quality and manage customer expectations.
- Stay updated on industry trends and company offerings to provide informed and relevant support.
Requirements
- Fluency in Dutch and English, both spoken and written.
- Experience in customer service, particularly in the hospitality or tourism sector, is preferred.
- Strong communication skills and a genuine desire to help customers.
- Ability to handle multiple inquiries and resolve issues effectively.
- Familiarity with hospitality industry standards and best practices is a plus.
- Proficient in using customer service software and other relevant tools.
- A positive and collaborative team player capable of working independently in a fast-paced environment.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...