Join the vibrant team at Mercier Consultancy as a Dutch Speaking Customer Service Agent specializing in the Information Technology (IT) industry! If you’re excited about technology and love helping people, this is the perfect opportunity for you! In this dynamic role, you’ll be the go-to expert for our Dutch-speaking clients, assisting them with their IT-related inquiries and ensuring they have the best experience possible.
As a part of our team, you’ll be engaging with clients to troubleshoot issues, provide insightful information about our products, and deliver solutions that exceed expectations. Your passion for technology and customer service will play a key role in driving our mission to deliver excellence every day!
Responsibilities
- Assist Dutch-speaking customers via phone, email, and chat with their IT queries and challenges.
- Provide clear and detailed information about our technology products and services.
- Resolve customer issues efficiently and effectively, turning challenges into opportunities for engagement.
- Document customer interactions accurately to help us continuously improve our services.
- Collaborate with our IT team to enhance product knowledge and ensure top-notch support.
- Stay updated on the latest tech trends and solutions to provide customers with the best advice.
- Gather customer feedback to identify potential areas for improvement and innovation.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Experience in customer service, especially in the IT industry, is a huge plus!
- Exceptional communication skills with a knack for making complex information accessible.
- A proactive approach to problem-solving and a passion for technology.
- Familiarity with customer service platforms and IT products is advantageous.
- Ability to thrive in a fast-paced environment and adapt to changing situations.
- Team player mentality with the energy and enthusiasm to help others succeed.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...