Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Service Agent in our Real Estate team! In this pivotal role, you will act as the first point of contact for our Dutch-speaking clients, assisting them with their inquiries related to real estate services. Your key responsibilities will include providing information about properties, facilitating communication between buyers and sellers, and ensuring a high level of customer satisfaction throughout the process. If you have a passion for real estate and a commitment to exceptional customer service, we encourage you to apply!
Responsibilities
- Respond to inquiries from Dutch-speaking clients regarding real estate listings, services, and processes via phone, email, and chat.
- Provide accurate and detailed information about available properties, market conditions, and agency services.
- Assist clients with filling out necessary documentation and guide them through the buying or renting process.
- Document interactions with clients and maintain thorough records for follow-ups and service improvement.
- Collaborate with real estate agents to address client needs and deliver timely support.
- Stay informed about real estate trends and local market dynamics to provide relevant insights to clients.
- Gather feedback from clients to identify potential improvements in service delivery and client engagement.
Requirements
- Fluency in Dutch and English, both spoken and written.
- Experience in customer service, preferably within the real estate sector.
- Excellent communication and interpersonal skills.
- Ability to handle client inquiries efficiently and resolve issues effectively.
- Familiarity with real estate processes and terminology is an advantage.
- Proficient in using customer service software and technology.
- A proactive and solution-oriented mindset with the ability to work both independently and as part of a team.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...