Mercier Consultancy is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives to join our team in Poland! In this vital role, you will be responsible for delivering exceptional support to our Dutch-speaking clients, addressing their inquiries with professionalism and efficiency. Poland boasts a rich cultural heritage, vibrant cities, and a welcoming environment, making it an excellent place to grow your career. If you are passionate about helping others and seeking a new professional challenge, we invite you to apply!
Responsibilities
- Provide high-quality customer service in Dutch through various communication channels, including phone, email, and chat.
- Assist customers with inquiries concerning products and services, ensuring they receive accurate and helpful information.
- Effectively resolve customer complaints and issues, maintaining positive customer relationships.
- Document customer interactions accurately and provide input for service enhancement initiatives.
- Collaborate with team members to improve service quality and address recurring challenges.
- Stay informed about company offerings and industry trends to provide knowledgeable support.
- Participate in training sessions to develop your customer service skills and product knowledge.
Requirements
- Fluency in Dutch and English is essential, with strong written and verbal communication skills.
- Prior experience in customer service is a plus, but we value a proactive attitude and willingness to learn.
- Excellent problem-solving abilities and a commitment to customer satisfaction.
- Ability to manage multiple customer inquiries effectively in a busy environment.
- Basic computer skills and familiarity with customer service software is advantageous.
- A genuine desire to assist customers and contribute positively to team efforts.
- Flexibility to work various shifts, including evenings and weekends, as needed.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- And Much More...