Patrique Mercier Recruitment is excited to present an incredible opportunity for a Dutch Speaking Customer Success Specialist! If you're passionate about delivering exceptional customer service and building strong relationships, this role is perfect for you.
As a Customer Success Specialist, you will be the primary point of contact for our Dutch-speaking clients, ensuring they receive the highest level of support and guidance as they navigate our products and services. Your responsibilities will include onboarding clients, addressing inquiries, and proactively helping them achieve their goals.
This is a chance for you to utilize your language skills and customer service expertise in a dynamic and rewarding environment.
Responsibilities
- Provide outstanding support to Dutch-speaking clients, responding to inquiries and resolving issues promptly
- Assist in onboarding new clients, ensuring a seamless and positive start
- Conduct regular follow-ups with clients to assess satisfaction and identify areas for improvement
- Collaborate with internal teams to deliver exceptional customer experiences
- Document client interactions and maintain accurate records in our systems
- Identify upselling opportunities and work to enhance customer engagement with our solutions
- Stay up-to-date with industry trends and product knowledge to better assist clients
Requirements
- Fluency in Dutch and English, both spoken and written
- Experience in customer service or support roles is preferred
- Excellent communication skills and a friendly demeanor
- Strong problem-solving abilities and a customer-centric approach
- Organizational skills and attention to detail
- Basic technical skills or a willingness to learn new tools
- A positive attitude and passion for helping others succeed
- Willingness to adapt to a vibrant and collaborative work environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras