Patrique Mercier Recruitment is seeking a dedicated and enthusiastic Dutch Speaking Customer Support Representative for one of our esteemed banking clients. This role is ideal for individuals who are fluent in Dutch and have a passion for helping others in the financial sector.
As a Customer Support Representative, you will be the first point of contact for Dutch-speaking customers, addressing their banking inquiries and providing timely, accurate information. Your goal will be to ensure customer satisfaction by delivering high-quality support and service.
Key Responsibilities
- Assist Dutch-speaking clients with inquiries via phone, email, and chat
- Provide information about banking products and services
- Troubleshoot account issues and facilitate resolutions
- Document customer interactions and follow up when necessary
- Collaborate with team members to enhance overall customer experience
- Stay updated on industry products and compliance regulations
- Ensure adherence to company standards and protocols
Requirements
- Fluency in Dutch and English, both spoken and written
- Previous experience in customer service, especially in the banking or financial services field, is preferred
- Exceptional communication skills and an ability to build rapport with customers
- Strong problem-solving skills and a customer-focused approach
- Able to work effectively in a team-oriented environment
- Detail-oriented with excellent organizational skills
- Familiarity with customer support software and basic banking systems
- Eligibility to work in the required jurisdiction
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras