Patrique Mercier Recruitment is thrilled to announce a new opening for a Dutch Speaking Email Support Specialist! This role is perfect for individuals who are enthusiastic about providing exceptional customer service through effective written communication.
As a Dutch Speaking Email Support Specialist, your primary responsibility will be to assist our Dutch-speaking customers by responding to their inquiries via email. Your role is crucial in enhancing customer satisfaction through timely and effective solutions. Join our team and make a real difference in providing a top-notch customer experience!
Responsibilities
- Handle customer inquiries and issues through email communication promptly and professionally.
- Offer accurate information about our products and services to assist customer understanding.
- Maintain detailed records of customer interactions and solutions in the provided systems.
- Work collaboratively with team members to refine service processes and elevate the customer experience.
- Stay updated on product offerings and relevant changes to provide informed support.
- Collect and analyze customer feedback to pinpoint areas for service improvement.
Requirements
- Fluent in Dutch and English, both written and spoken.
- Prior experience in customer support, particularly in an email-oriented role, is advantageous but not essential.
- Outstanding written communication skills with an emphasis on professionalism and clarity.
- Strong analytical and solution-oriented problem-solving abilities.
- Detail-oriented with the capacity to handle multiple tasks efficiently.
- A cooperative spirit with a commitment to team success.
- Familiarity with email support platforms and ticketing systems is considered a plus.
- A positive and proactive approach focused on enhancing customer satisfaction.
- Eagerness to learn and advance within the company.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )