Patrique Mercier Recruitment is delighted to offer a position for a Dutch Speaking Email Support Specialist! We are in search of motivated individuals who are dedicated to providing exceptional customer service through effective written communication.
As a Dutch Speaking Email Support Specialist, you will assist our Dutch-speaking clients by managing their inquiries and resolving issues via email. Your strong communication skills will be key in building positive relationships and ensuring a high level of customer satisfaction. Come join our team and help us deliver outstanding customer experiences!
Responsibilities
- Handle customer inquiries and address issues through prompt and professional email correspondence.
- Provide accurate information regarding our products and services to ensure clear understanding for customers.
- Maintain detailed documentation of customer interactions and resolutions in the relevant systems.
- Collaborate with team members to enhance service processes and improve overall customer satisfaction.
- Stay informed about our product offerings and changes to provide the best possible support.
- Gather and analyze customer feedback to identify areas for improvement in service delivery.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Experience in customer support, especially in an email-focused role, is advantageous but not necessary.
- Excellent written communication skills, with a focus on professionalism and clarity.
- Strong problem-solving and analytical skills to effectively resolve customer inquiries.
- Detail-oriented and capable of managing multiple tasks efficiently.
- A collaborative mindset with a commitment to achieving team results.
- Familiarity with email support platforms and ticketing systems is a plus.
- A positive and proactive approach directed at enhancing customer satisfaction.
- A willingness to learn and develop within the organization.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )