Patrique Mercier Recruitment is excited to present an outstanding opportunity for a Dutch Speaking Frontline Support Representative! If you are passionate about delivering exceptional customer service and enjoy working in a dynamic environment, this role is a perfect fit for you.
As a Dutch Speaking Frontline Support Representative, you will be the first point of contact for our Dutch-speaking customers, assisting them with their inquiries and ensuring their needs are met efficiently. Your commitment to providing high-quality support will help us maintain strong relationships with our clients and create a positive experience for every interaction. Join our dedicated team and make your mark in customer support!
Responsibilities
- Provide excellent customer support to Dutch-speaking clients via phone, email, and live chat.
- Respond to inquiries and resolve issues promptly while ensuring high levels of customer satisfaction.
- Accurately document customer interactions, feedback, and resolutions.
- Collaborate with team members to enhance service quality and share best practices.
- Stay informed about product offerings and company policies to assist customers effectively.
- Follow company protocols to ensure compliance with quality and service standards.
Requirements
- Fluency in Dutch and English, both written and spoken
- Previous experience in customer service or a similar role is preferred, but not required
- Strong communication skills with the ability to empathize with customers
- Excellent problem-solving abilities and a focus on customer satisfaction
- Able to work independently as well as collaboratively within a team
- Familiarity with customer support software and systems is advantageous
- Reliable internet connection and a quiet workspace at home
- A positive attitude and eagerness to learn in a fast-paced environment
- Flexibility to work various shifts as needed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )