Patrique Mercier Recruitment is thrilled to announce an outstanding opportunity for a Dutch Speaking Frontline Support Representative! If you are passionate about providing top-tier customer service and enjoy engaging with clients, this role is an excellent fit for you.
As a Dutch Speaking Frontline Support Representative, you will be the first point of contact for our Dutch-speaking customers, offering assistance and solutions to their inquiries through various channels, including phone, email, and live chat. You’ll play a crucial role in ensuring that our customers receive the help they need in a timely and professional manner. Join us and make a difference in customer experiences!
Responsibilities
- Assist Dutch-speaking customers by providing exceptional support via phone, email, and live chat.
- Effectively address customer inquiries, complaints, and feedback to ensure satisfaction.
- Document all customer interactions accurately in the company’s database.
- Collaborate with team members to improve service delivery and share insights.
- Stay informed on company products and services to provide accurate information and assistance.
- Adhere to company policies and procedures to maintain service quality and compliance.
Requirements
- Fluency in Dutch and English, both written and verbal
- Previous experience in customer support or a similar role is preferred, but not required
- Excellent communication skills with a strong customer focus
- Ability to solve problems effectively and maintain composure under pressure
- Strong organizational skills and the ability to manage multiple tasks
- Familiarity with customer service software is an advantage
- Reliable internet connection and a suitable home office setup
- A positive and enthusiastic attitude with a willingness to learn
- Flexibility to work various shifts as needed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )