Patrique Mercier Recruitment is delighted to announce an exciting opportunity for a Dutch Speaking Frontline Support Representative. In this pivotal role, you will serve as the main point of contact for our Dutch-speaking clientele, providing exceptional support and assistance. Your focus will be on addressing customer inquiries, resolving issues, and ensuring a seamless customer experience. If you are an enthusiastic individual passionate about customer service and fluent in Dutch, we encourage you to join our team!
Responsibilities
- Deliver outstanding frontline support to Dutch-speaking customers through various communication channels, including phone, email, and chat.
- Assist customers in resolving their inquiries and troubleshoot any challenges they may face.
- Provide timely and accurate information regarding products and services.
- Document customer interactions to enhance service quality and operational efficiency.
- Utilize effective problem-solving skills to address and resolve customer complaints.
- Collaborate with team members to share insights and improve service delivery.
Requirements
- Fluency in Dutch (both spoken and written) is essential.
- Exceptional communication and customer service skills.
- Previous experience in customer support or a related field is advantageous.
- Adept at managing inquiries and complaints with professionalism and tact.
- Strong organizational skills and attention to detail.
- Comfortable using computer systems and customer service software.
- A positive and proactive attitude with the ability to thrive in a team environment.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )