Mercier Consultancy is seeking a Dutch Speaking Frontline Support Representative to join our proactive team. In this critical role, you will serve as the first point of contact for our Dutch-speaking clients, providing efficient and friendly support regarding our products and services. Your strong communication skills and customer-oriented approach will be essential in delivering exceptional service and fostering positive customer relationships. If you are passionate about helping others and want to be part of a dynamic team, we encourage you to apply!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in Dutch.
- Provide detailed information about products, services, and company policies.
- Assist customers with troubleshooting and resolving issues effectively.
- Document customer interactions accurately for tracking and follow-up.
- Collaborate with other team members to ensure comprehensive support.
- Gather customer feedback to contribute to service improvements.
- Stay informed about new product developments to assist customers competently.
Requirements
- Fluency in Dutch and English, both written and spoken, is essential.
- Experience in customer support or a related field is preferred.
- Excellent communication skills and a strong commitment to customer satisfaction.
- Proactive problem-solving abilities and the capability to work independently.
- Familiarity with customer support systems and tools is a plus.
- Able to manage multiple tasks effectively in a fast-paced environment.
- A positive, approachable attitude and a genuine desire to assist customers.
- Willingness to work flexible hours to suit customer needs.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...