Patrique Mercier Recruitment is seeking a Dutch Speaking Gaming Experience Specialist to join our dynamic team. This position is ideal for individuals with a passion for gaming and a knack for delivering exceptional customer service. In this role, you will be instrumental in enhancing the gaming experience for our Dutch-speaking customers.
As a Gaming Experience Specialist, you will assist players by answering queries, resolving gameplay issues, and fostering a positive gaming atmosphere. If you are enthusiastic about gaming and possess strong communication skills, we want to hear from you!
Responsibilities
- Provide high-quality support to Dutch-speaking gamers via email, live chat, and phone.
- Assist customers with their gameplay questions and troubleshoot any technical or account-related issues.
- Resolve customer complaints effectively and ensure a satisfying resolution.
- Maintain up-to-date knowledge of our games and services to offer accurate information.
- Document customer interactions and feedback to facilitate continuous improvement.
- Collaborate with team members to identify common issues and implement solutions.
- Engage with the gaming community to build relationships and gather insights.
Requirements
- Fluency in Dutch and English, both written and spoken.
- A genuine passion for gaming and understanding of gaming culture.
- Previous experience in customer service or a similar role is advantageous.
- Excellent communication skills focused on maintaining customer satisfaction.
- Strong problem-solving abilities and the capacity to handle challenging situations gracefully.
- Detail-oriented with great organizational skills.
- Comfortable using customer support software and online communication tools.
- A positive and team-oriented mindset, eager to contribute to a collaborative work environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )