Patrique Mercier Recruitment is excited to announce an opening for a Dutch Speaking Gaming Experience Specialist. This position is perfect for those with a passion for gaming and a talent for customer support. In this role, you will be instrumental in providing top-quality service to our Dutch-speaking players, ensuring they have an exceptional gaming experience.
As a Gaming Experience Specialist, you will assist customers by answering their queries, resolving gameplay issues, and contributing to a positive gaming atmosphere. If you are knowledgeable about the gaming world and enjoy helping others, we want to hear from you!
Responsibilities
- Deliver high-quality support to Dutch-speaking gamers through email, chat, and telephone communications.
- Assist users with gameplay inquiries and troubleshoot any technical or account-related problems.
- Handle customer complaints efficiently while maintaining a professional demeanor.
- Stay well-informed about our games and services to provide relevant assistance and support.
- Document customer interactions and feedback systematically to help improve service quality.
- Collaborate with the team to identify common gaming issues and propose actionable solutions.
- Engage with the gaming community to build connections and gather valuable insights.
Requirements
- Fluency in Dutch and English, both written and spoken.
- A genuine passion for gaming and familiarity with gaming culture.
- Prior experience in customer service or a similar position is advantageous.
- Exceptional communication skills with a focus on creating a satisfying customer experience.
- Strong problem-solving skills with the ability to manage challenging situations effectively.
- Detail-oriented and able to organize tasks efficiently.
- Comfortable using customer support tools and communication platforms.
- A positive attitude and a commitment to teamwork and collaboration.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )