Patrique Mercier Recruitment is excited to offer a position for a Dutch Speaking Helpdesk Support Agent! We are seeking an enthusiastic individual who is dedicated to providing outstanding customer service and technical support to our Dutch-speaking clients.
In this role, you will be responsible for assisting customers with their inquiries, troubleshooting a variety of technical issues, and ensuring a high level of customer satisfaction. Your ability to communicate effectively and resolve problems will be essential in this position.
This opportunity allows you to develop your skills in a dynamic and supportive environment, where teamwork and collaboration are highly valued.
Responsibilities
- Provide efficient helpdesk support to Dutch-speaking customers via phone, email, and chat.
- Troubleshoot and resolve technical problems related to software, hardware, and accounts.
- Document interactions and solutions accurately in the support database.
- Work closely with team members to enhance service delivery and improve customer experiences.
- Educate customers on product features and usage best practices.
- Stay updated on new product information and technical advancements to assist customers effectively.
Requirements
- Fluency in Dutch and English, both written and verbal.
- Previous experience in customer service, technical support, or helpdesk roles is preferred.
- Strong analytical skills with a focus on problem-solving.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and work well under pressure.
- Familiarity with common operating systems and troubleshooting methodologies.
- Detail-oriented and committed to delivering excellent customer service.
- Able to work independently and collaboratively within a team.
- Willingness to learn and adapt in a fast-paced environment.
- Valid European Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras