Patrique Mercier Recruitment is excited to announce a vacancy for a Dutch Speaking Marketplace Customer Representative! We are looking for a dedicated and customer-focused individual to provide exceptional service to our Dutch-speaking clients within the marketplace.
In this role, you will assist customers with their inquiries, effectively resolve issues, and ensure a smooth and positive shopping experience. If you are fluent in Dutch, have a passion for helping others, and are ready to work in a fast-paced environment, we would love to hear from you!
Responsibilities
- Provide top-notch customer service to Dutch-speaking customers through various channels such as phone, email, and chat.
- Respond promptly and accurately to customer inquiries to enhance their overall satisfaction.
- Manage and resolve customer complaints in an effective and professional manner.
- Keep detailed records of customer interactions and transactions within our support systems.
- Collaborate with internal teams to improve service delivery and address ongoing customer concerns.
- Stay knowledgeable about product offerings, promotions, and marketplace updates to assist customers accurately.
- Participate in team meetings to share insights and contribute to process improvements.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Previous experience in customer service or a similar role, particularly within the e-commerce industry.
- Excellent communication and interpersonal skills with a strong customer service focus.
- Ability to troubleshoot issues and provide effective solutions while maintaining professionalism.
- Self-motivated and able to work effectively both independently and in a team environment.
- Strong attention to detail, ensuring high service quality.
- Familiarity with marketplace platforms and customer support software is advantageous.
- A positive demeanor and genuine enthusiasm for engaging with customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary