Patrique Mercier Recruitment is excited to present an exceptional opportunity for a Dutch Speaking Service Desk Analyst to join our dynamic team. We are in search of enthusiastic professionals who are eager to provide outstanding technical support to our Dutch-speaking clients.
In this role, you will be the first point of contact for clients experiencing technical issues, offering assistance through various channels such as phone, email, and chat. Your proactive approach and technical skills will be essential in delivering timely and effective solutions, ensuring high levels of customer satisfaction.
This position is a fantastic chance to develop your career in a supportive and innovative environment!
Responsibilities
- Deliver high-quality technical support to Dutch-speaking customers via multiple communication platforms.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Document all customer interactions and manage support tickets accurately.
- Collaborate with IT teams to tackle complex inquiries and provide effective solutions.
- Participate in team training sessions to enhance service delivery and product knowledge.
- Actively seek feedback to continually improve service quality and customer experience.
Requirements
- Fluency in Dutch and English, both written and verbal.
- Previous experience in IT support, service desk, or customer service roles is preferred.
- Excellent analytical and problem-solving capabilities.
- Strong communication and interpersonal skills.
- Self-motivated and able to work effectively in a remote team environment.
- Understanding of operating systems, software applications, and basic networking concepts.
- Familiarity with support tools and ticketing systems is advantageous.
- Detail-oriented and dedicated to providing high-quality customer service.
- Ability to thrive in a fast-paced workplace.
- Valid European Passport or ID required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras