Mercier Consultancy is on the lookout for a Dutch Speaking Social Media Support Advisor to join our enthusiastic team. In this role, you will manage interactions with our Dutch-speaking customers across various social media platforms, providing exceptional support and fostering positive engagement. Your ability to communicate effectively and empathetically will be key in helping us build a loyal online community. If you are passionate about social media and customer service, we invite you to apply!
Responsibilities
- Interact with customers on social media channels in Dutch, addressing inquiries and providing helpful information promptly.
- Engage with the audience in a friendly and professional manner, encouraging positive discussions and brand loyalty.
- Monitor social media platforms for customer feedback, trends, and potential issues, escalating concerns as necessary.
- Assist in creating and implementing engaging content tailored to the Dutch-speaking audience.
- Gather customer insights and feedback to contribute to the continuous improvement of our social media strategy.
- Stay informed about our products and services to ensure accurate and up-to-date communication with customers.
- Collaborate with the marketing team to support campaigns and initiatives aimed at enhancing customer engagement.
Requirements
- Fluency in Dutch and English, both written and spoken, is required.
- Experience in customer service, social media management, or a related field is preferred.
- Strong communication skills with a focus on customer engagement and resolution.
- Familiarity with various social media platforms and their engagement strategies.
- Creative thinking and problem-solving skills to address customer needs effectively.
- Ability to work autonomously and collaboratively in a fast-paced setting.
- Adaptability to changing trends and customer preferences in the social media landscape.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...