Patrique Mercier Recruitment is excited to present an incredible opportunity for a Dutch Speaking Streaming Platform Support Representative! If you have a passion for customer service and an enthusiasm for the streaming industry, this role may be the perfect fit for you.
In this position, you will be the primary contact for our Dutch-speaking customers, helping them with their inquiries, troubleshooting technical issues, and ensuring they have a positive and seamless experience using our streaming platform. Your support will be crucial in guiding users towards their favorite shows and content.
Join our dedicated team and play a pivotal role in enhancing the customer experience!
Responsibilities
- Provide top-notch customer support to Dutch-speaking users via email, chat, and phone.
- Diagnose and resolve technical issues related to the streaming service.
- Assist customers with inquiries about account setup, navigation, and subscription options.
- Keep accurate records of customer interactions and resolutions in our support database.
- Collaborate with the technical team to troubleshoot and address more complex issues as needed.
- Participate in ongoing training to stay informed about updates and enhancements to the platform.
Requirements
- Fluency in Dutch and English, with strong communication skills in both languages.
- Previous experience in customer support is preferred, but motivated applicants without experience are also encouraged to apply.
- Excellent problem-solving skills and a commitment to customer satisfaction.
- Attention to detail and the ability to manage multiple tasks efficiently.
- Basic familiarity with streaming services or related technologies is a plus.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn and adapt to new procedures and tools.
- Must have a stable internet connection for remote work.
- Valid EU Passport or ID is necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )