Patrique Mercier Recruitment is pleased to present a fantastic opportunity for a Dutch Speaking Streaming Platform Support Representative! If you have a passion for customer service and a keen interest in the streaming industry, this position could be the perfect fit for you.
In this role, you will provide expert support to our Dutch-speaking customers, assisting them with a variety of inquiries related to our streaming platform. Your primary responsibility will be to ensure a smooth customer experience by troubleshooting issues and providing informative guidance.
Join our enthusiastic team and help enhance the streaming experience for users across the globe!
Responsibilities
- Provide outstanding customer support to Dutch-speaking clients through email, chat, and phone.
- Identify and resolve technical issues related to the streaming service.
- Assist customers with account inquiries, platform navigation, and subscription options.
- Maintain thorough and accurate records of customer interactions within our support systems.
- Collaborate with the technical team to solve more complex challenges when necessary.
- Participate in ongoing training to remain informed about platform updates and best practices.
Requirements
- Fluency in Dutch and English, with excellent verbal and written communication skills.
- Previous experience in customer support is beneficial, but new candidates with motivation and enthusiasm are welcome to apply.
- Strong analytical skills and a problem-solving mindset.
- A customer-centric approach with a positive attitude.
- Attention to detail and the ability to handle multiple tasks simultaneously.
- Familiarity with streaming services or related technologies is a plus.
- Able to work collaboratively in a team environment as well as independently.
- Willingness to learn and adapt to new systems and processes.
- Must have a stable internet connection for remote work.
- Valid EU Passport or ID is necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )