Patrique Mercier Recruitment Nordic is excited to announce a vacancy for a Dutch Speaking Support Center Analyst. In this role, you will become a pivotal part of our team by providing outstanding support to our Dutch-speaking customers, effectively addressing their inquiries and resolving technical issues. Your ability to communicate fluently in Dutch and deliver exceptional customer service will directly influence customer satisfaction and success. If you are driven to excel in a dynamic environment, we look forward to your application!
Responsibilities
- Offer friendly and efficient support to Dutch-speaking customers via phone, email, and chat.
- Identify and troubleshoot varying technical problems related to our products and services.
- Educate customers on product functionalities and provide them with effective solutions.
- Maintain detailed records of customer interactions within the support database.
- Collaborate with coworkers to enhance service quality and share industry insights.
- Continuously update your knowledge of products and industry developments to better assist customers.
Requirements
- Fluency in Dutch (both spoken and written) is a must; proficiency in English is beneficial.
- Experience in a customer service or technical support role is desirable.
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication abilities with a focus on customer satisfaction.
- Able to thrive in both individual and team-oriented settings.
- Experience with helpdesk tools or CRM applications is a plus.
- A genuine enthusiasm for technology and dedication to customer support is crucial.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )