Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a Dutch Speaking Support Center Analyst to join our dedicated team! If you are passionate about technology and excel in delivering exceptional customer service, this role is designed for you.
As a Dutch Speaking Support Center Analyst, you will be the first line of support for our Dutch-speaking clients, aiding them in resolving their technical issues swiftly and efficiently. Your strong communication skills and problem-solving abilities will help enhance overall client satisfaction.
This position provides an excellent platform to utilize your language skills while advancing your career in a collaborative and progressive work environment!
Responsibilities
- Provide outstanding support to Dutch-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a variety of technical issues related to software, hardware, and applications.
- Maintain comprehensive records of customer interactions, ensuring accurate follow-up.
- Collaborate with team members to manage and escalate complex inquiries effectively.
- Keep up-to-date with product features and updates to offer accurate assistance.
- Engage in regular training to enhance product knowledge and technical capabilities.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Previous experience in customer support or technical assistance is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Capacity to work independently and collaboratively within a team.
- Understanding of operating systems, software applications, and networking fundamentals.
- Proficiency in using various customer support tools and CRM applications.
- Detail-oriented with a strong commitment to customer service.
- Flexibility and adaptability to thrive in a fast-paced environment.
- Valid European Passport or ID may be required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras