Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Dutch Speaking Support Center Analyst to join our dynamic team! If you are dedicated to providing outstanding customer support and have a passion for technology, this role is perfect for you.
As a Dutch Speaking Support Center Analyst, you will be responsible for delivering high-quality assistance to our Dutch-speaking clients, helping them resolve their technical issues efficiently. Your expertise in customer support will directly contribute to enhancing client satisfaction and loyalty.
This position provides an excellent platform to leverage your language skills while advancing your career in a supportive and innovative environment!
Responsibilities
- Deliver exceptional support to Dutch-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a wide range of technical issues, including software, hardware, and application-related queries.
- Maintain detailed records of customer interactions and ensure timely follow-ups.
- Collaborate with team members to escalate complicated problems when necessary.
- Keep up-to-date with the latest product features and updates to assist customers effectively.
- Participate in ongoing training to improve product knowledge and technical skills.
Requirements
- Fluency in Dutch and English, both oral and written.
- Prior experience in a customer support or help desk role is a plus.
- Strong analytical and problem-solving capabilities.
- Effective communication and interpersonal skills.
- Able to work independently as well as in a team environment.
- Knowledge of operating systems, application software, and basic networking principles.
- Familiarity with various support tools and CRM software.
- Detail-oriented with a customer-first mindset.
- Flexibility and adaptability in a fast-paced work setting.
- European Passport or ID may be required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras