Dutch Speaking Technical Support Advisor

Mercier Consultancy Europe
Full-time
On-site

Mercier Consultancy Europe is actively searching for a Dutch Speaking Technical Support Advisor to join our growing team. This role is crucial in delivering exceptional technical assistance to our Dutch-speaking clients, helping them navigate any challenges they encounter with our products and services. If you're enthusiastic about technology and dedicated to providing top-tier customer service, this position could be the perfect fit for you!

Responsibilities

  • Provide high-quality technical support to customers in Dutch via phone, email, and chat.
  • Troubleshoot and resolve technical issues efficiently, guiding customers through solutions.
  • Document all customer interactions, technical issues, and resolutions accurately.
  • Collaborate with other team members to enhance overall customer satisfaction and service quality.
  • Stay updated on product developments and industry trends to provide informed support.
  • Participate in training sessions and workshops to improve your technical skills and product knowledge.

Requirements

  • Fluent in Dutch and English, both written and spoken, is essential.
  • Previous experience in technical support or customer service is preferred.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication and interpersonal skills to engage effectively with customers.
  • Familiarity with customer support software and troubleshooting tools.
  • A genuine interest in technology and a commitment to excellent customer service.
  • Ability to work flexible hours as needed to accommodate customer demands.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...