Mercier Consultancy Europe is actively searching for a Dutch Speaking Technical Support Advisor to join our growing team. This role is crucial in delivering exceptional technical assistance to our Dutch-speaking clients, helping them navigate any challenges they encounter with our products and services. If you're enthusiastic about technology and dedicated to providing top-tier customer service, this position could be the perfect fit for you!
Responsibilities
- Provide high-quality technical support to customers in Dutch via phone, email, and chat.
- Troubleshoot and resolve technical issues efficiently, guiding customers through solutions.
- Document all customer interactions, technical issues, and resolutions accurately.
- Collaborate with other team members to enhance overall customer satisfaction and service quality.
- Stay updated on product developments and industry trends to provide informed support.
- Participate in training sessions and workshops to improve your technical skills and product knowledge.
Requirements
- Fluent in Dutch and English, both written and spoken, is essential.
- Previous experience in technical support or customer service is preferred.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills to engage effectively with customers.
- Familiarity with customer support software and troubleshooting tools.
- A genuine interest in technology and a commitment to excellent customer service.
- Ability to work flexible hours as needed to accommodate customer demands.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...