Patrique Mercier Recruitment is excited to announce an opening for a Dutch Speaking Technical Support Advisor! This role is perfect for individuals fluent in Dutch who are eager to provide excellent customer service and technical support.
As a Dutch Speaking Technical Support Advisor, you will assist Dutch-speaking customers in troubleshooting and resolving a variety of technical issues related to our products and services. Your efforts will be vital in ensuring a positive customer experience and fostering client loyalty.
Join our dynamic team and be part of an environment that values your contributions and enhances your professional growth!
Responsibilities
- Provide high-quality technical support to Dutch-speaking customers through phone, email, and chat.
- Diagnose and resolve issues related to hardware, software, and network functionalities.
- Accurately document customer interactions and solutions within the support database.
- Collaborate with team members to share insights and improve service delivery.
- Stay up-to-date with product information and company policies to provide accurate support.
- Maintain a positive, professional attitude in all customer interactions.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Experience in technical support or customer service is preferred but not mandatory.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Able to work independently and manage time efficiently in a remote setting.
- Detail-oriented with a focus on delivering high-quality service.
- Basic understanding of software, hardware, and networking principles.
- Proficient in using various computer systems and applications.
- Willingness to learn and adapt to new technologies and processes.
- Eligibility to work in the EU without restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )