Dutch Speaking Technical Support Advisor

Patrique Mercier Recruitment
Full-time
On-site

Patrique Mercier Recruitment is excited to announce an opening for a Dutch Speaking Technical Support Advisor! This role is perfect for individuals fluent in Dutch who are eager to provide excellent customer service and technical support.

As a Dutch Speaking Technical Support Advisor, you will assist Dutch-speaking customers in troubleshooting and resolving a variety of technical issues related to our products and services. Your efforts will be vital in ensuring a positive customer experience and fostering client loyalty.

Join our dynamic team and be part of an environment that values your contributions and enhances your professional growth!


Responsibilities

  • Provide high-quality technical support to Dutch-speaking customers through phone, email, and chat.
  • Diagnose and resolve issues related to hardware, software, and network functionalities.
  • Accurately document customer interactions and solutions within the support database.
  • Collaborate with team members to share insights and improve service delivery.
  • Stay up-to-date with product information and company policies to provide accurate support.
  • Maintain a positive, professional attitude in all customer interactions.

Requirements

  • Fluency in Dutch and English, both written and spoken.
  • Experience in technical support or customer service is preferred but not mandatory.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Able to work independently and manage time efficiently in a remote setting.
  • Detail-oriented with a focus on delivering high-quality service.
  • Basic understanding of software, hardware, and networking principles.
  • Proficient in using various computer systems and applications.
  • Willingness to learn and adapt to new technologies and processes.
  • Eligibility to work in the EU without restrictions.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )